Policy of Confidentiality

1. INTRODUCTION

Aitochka translation bureau pays special attention to the protection of personal data of users and clients. Personal data is processed in accordance with the legislation of Ukraine on personal data protection, as well as in accordance with this Privacy Policy.

This Policy explains what data we may collect, for what purposes we use it, to whom it may be transferred, and how a user may contact us regarding the modification, clarification, or deletion of their personal data.

2. INFORMATION WE RECEIVE AND HOW WE USE IT

2.1 Information

To process your order and provide document translation, notarized translation, or document support services, as well as to perform related actions, including client communication, invoicing, accounting, and delivery arrangements, we may need certain personal information.

We may collect information that you voluntarily provide when filling out forms on the website, placing an order, requesting a consultation, or communicating with a manager. Such information may include your name, phone number, email address, delivery address, order information, document files that you send for assessment or service performance, and other data that you voluntarily provide to us.

2.2 Collection and use of personal data

When using the website services, the administration may collect and process the following user data:

• data provided by the user when filling out forms, sending documents, or placing an order;
• contact details required to communicate with the user;
• cookie files;
• IP addresses;
• device parameters and internet browser settings;
• technical data about interaction with the website.

We use your data to provide services, process orders, communicate with you, perform preliminary document assessment, issue invoices, keep accounting records, arrange delivery, improve the website, perform administrative tasks, comply with legal requirements, conduct statistical analysis, and evaluate the effectiveness of advertising campaigns.

We may also use your contact details to contact you for administrative or operational reasons, for example to clarify order details, translation language, turnaround time, translation certification format, method of receiving completed materials, or other issues related to your request.

We may store the data you provide, including the history of requests, orders, communications, and data collected during website use, for the period necessary to achieve the purposes defined in this Policy or for the period established by law.

2.3 Your consent

By providing us with your personal information, you confirm and consent to Aitochka processing your personal data in accordance with this Privacy Policy, the applicable legislation of Ukraine, and the purposes specified in this Policy.

Providing personal data is voluntary. However, if certain information is not provided, we may be unable to process your request, provide a preliminary estimate, fulfill your order, or contact you regarding service details.

2.4. Aitochka processes your personal data in accordance with the Law of Ukraine «On Personal Data Protection» and on the basis of your voluntary consent given when using the website, filling out forms, sending documents, or ordering services.

3. DISCLOSURE TO THIRD PARTIES AND DATA PROCESSORS

3.1. Disclosure of your data to other parties may be necessary to provide the services you ordered, process payments, deliver materials, provide technical website support, maintain accounting records, conduct analytics, or perform other actions related to your order.

For these purposes, we may provide access to your information to Aitochka employees, engaged specialists, translators, notaries, delivery services, payment services, technical contractors, analytics services, and other partners, if this is necessary to provide services or fulfill obligations to the client.

We transfer only the data necessary to perform a specific action or order. Such parties must use the received information only within the relevant purpose and must not use it for their own unrelated purposes.

If partners or contractors are required to fulfill an order, you agree that the necessary personal data may be transferred to such parties within the scope required to provide the service.

Aitochka does not sell users’ personal data to third parties.

4. SECURITY

4.1. We take reasonable technical and organizational security measures to protect and securely store your personal information, as well as to protect it from unauthorized access, use, modification, loss, or deletion.

We pay attention to secure data transmission, restriction of access to personal information, and use of data only by those employees or engaged specialists who need such information to fulfill an order or process a request.

At the same time, no method of data transmission over the internet or electronic storage of information can guarantee absolute security. We make reasonable efforts to protect personal data, but we cannot guarantee the complete absence of risks associated with transmitting information through the network.

5. USE OF YOUR PERSONAL INFORMATION FOR MARKETING OR OTHER PURPOSES

5.1. We aim to make our website convenient and useful for visitors. For this purpose, we may use data for analytics, service quality improvement, service development, website performance improvement, measurement of advertising campaign results, analysis of user behavior on the website, and customization of communication according to client requests.

For analytical and marketing purposes, we may use anonymized or aggregated information that cannot identify a user. Such information may include, in particular, technical data, visit statistics, traffic sources, behavior on website pages, and other similar indicators.

If we transfer analytical or statistical data to partners, such transfer is made in anonymized or aggregated form, in which it is impossible to identify a specific user.

6. MISCELLANEOUS

6.1. When placing an order or submitting a request through the website, you may be assigned a request identifier or another technical code. A manager may ask you to provide this code to find your request faster, clarify order details, or provide additional information about the service.

6.2. To analyze website performance, we may use web analytics services, including Google Analytics. Such services may collect technical data about website use, including device information, browser information, IP address, traffic source, and behavior on website pages.

If you want to receive information about the personal data you have provided, request modification, clarification, or deletion of such data, please contact us through the page https://aitochka.com/en/contacts/.

6.3. For matters related to the processing of personal data by Aitochka, you may contact us through the contact form on the website or by email indicated on the contacts page. You also have the right to contact the Ukrainian Parliament Commissioner for Human Rights or a competent court in accordance with the procedure established by the legislation of Ukraine.

6.4. We process your personal data for the period necessary to achieve the purposes specified in this Policy or for the period established by applicable laws.

6.5. The website aitochka.com may contain links to other websites for your convenience and to provide additional information. Please note that such websites may be owned and operated by other companies or organizations and may have their own security and privacy policies. Aitochka does not control such websites and is not responsible for their content, privacy policies, materials, goods, or services contained or available through these websites.

6.6. When using our website, your browser may store cookie files on your device. We may receive technical data that your browser and device send to our website while you use the site or place an order. We use this data for the technical operation of the website, statistical purposes, analytics, and improvement of the quality of our services.

6.7. This Privacy Policy enters into force from the moment it is published on the Aitochka website and remains valid until it is updated or replaced with a new version.