Policy of Confidentiality - photo 1 Policy of Confidentiality - photo 2

Policy of Confidentiality

1. Introduction

The Company Apostille & Tochka pays a particular attention to data protection. The data processing by the Company Apostille & Tochka is performed under the correspondent Ukrainian laws on data protection, as well as in accordance with this policy.


2.1 Information

To process your order and complete the preparation of documents properly, as well as all related services (for example, billing, accounting, etc.), we need some personal information. We collect provided by you information when you order a particular service (including your name, address, phone number, email address), or are looking for other services on our website.

2.2 Collection and use of personal data

Upon using by the user the website services the administration carries out the collection and the processing of the user’s data, and namely:

  • The data provided by the user in the form of documents sending, as well as in the process of the service use;
  • Cookie files;
  • ір-addresses;
  • parameters and adjustments of the Internet-browsers.

We use your data for our services provision. Your data will be mainly used for the fulfillment of your requirements. Your data may be used and stored for the following purposes: accounting, billing and audit, improvement and development of our resource, administrative and legal purposes, statistical and marketing analysis. We may also use your data to contact you for administrative or operational reasons, for example, in connection with changes in ministries, consular departments of embassies of different countries.

From time to time we retain provided by you data, including the history of your orders and the data collected by us when you used our services.

2.3 Your consent

By providing us with your personal information, you confirm and give your explicit consent that the Company Apostille & Tochka will process your personal information in accordance with this policy and the applicable laws and regulations, including in the respect of the data use by the employees of the Company Apostille & Tochka and the data transmission within the limits or outside Ukraine, as defined herein.

2.4 The processing of your data by the Company Apostille & Tochka is based on the Governmental Order 25/1999 (ii. 12.) and your voluntary agreement. The processing of your data by the Company Apostille & Tochka is based on the Law of Ukraine “About protection of personal data”, dated of June 01, 2010 No. 2297-vi with amendments and your voluntary consent.


3.1 The disclosure of your data to other parties may be necessary to ensure the unimpeded delivery of required by you services and information. For these and the above (see "The use of your data”) purposes, we can give access to your information to other parties, which act as our data processors for the purposes specified in this policy or for other purposes approved by you.

By this consent you receive the notice and give the explicit consent for the disclosure, without additional notification about such disclosure of your data by the Company Apostille & Tochka to the following data processors, which are involved by Apostille & Tochka: ministries of Ukraine and other countries, consulates and embassies of other countries in Ukraine, as well as consulates and embassies of other countries outside Ukraine, our company partners in Ukraine and abroad, which provide the services to the Company Apostille & Tochka. The Company Apostille & Tochka is not responsible for any losses incurred as a result of your data use by the aforementioned third parties, to the extent allowed by applicable mandatory laws.

If you get your documents from Apostille & Tochka through the partners, which are bind by contracts with Apostille & Tochka or without them, you automatically give your consent for the processing of your personal information by these parties as the data processors of Apostille & Tochka (respectively).


4.1 We take the reasonable technical and security measures to ensure the protection and the safe storage of your personal information and to protect your personal information from unauthorized access, use, alteration or unauthorized deletion. We pay a particular attention to the safe transmission of personal data. These data are transmitted from your computer to the server of Apostille & Tochka.


5.1 We try to ensure that our website will offer to visitors what they are looking for. To achieve this, we may use your data for analytics, quality improvement, services development, improvement of the efficiency of the website work, appraisal of the success of our advertising campaigns or adjustment of the services to fit your needs. For these purposes, we may transfer your information, under which it is impossible to establish the identity, including but not limited to the anonymous demographic information and online behavior to our partners. Such data are disclosed to third parties exclusively in the aggregate form, in which it is impossible to establish the identity.


6.1 When ordering the service you will get the confirmation code. It will be in the lower right corner of the screen. When talking the manager may ask you to indicate this code (hereinafter ID) for you getting additional bonuses and discounts or without them.

6.2 Your personal information is stored in the analytics system Google Analytics. If you would like to receive the information collected by our statistical systems or you want to ask to change or delete your data, please, contact us through the form "Send the order", where you need to describe your desire to delete/change your data on the page https://aitochka.com/en/contacts/.

6.3 In regard to the data processing by the Company Apostille & Tochka, subject to the Data Protection Act, you can apply to the Parliamentary Commissioner for Human Rights of Ukraine, Institutskaya St., 21/8, 01008 Kiev, Ukraine; Phone: +38 044 253-75-89; e-mail: hotline@ombudsman.gov.ua) or in the court of competent jurisdiction.

6.4 We process your personal data within the time required to achieve the aforesaid purposes, or within the time prescribed in the relevant laws.

6.5 The website aitochka.com provides the links to other websites for your convenience and your provision with the information. Please, note that these websites may be owned and managed by other companies and organizations, and have different security and privacy policies. The Company Apostille & Tochka does not control or take responsibility for any information, material, products or services contained on or available through these websites.

6.6 While using our website your browser stores on your device cookie files. We store the data sent by your browser and device on our website in the process of ordering the service. We use these data only in the aggregate form for statistical purposes and in order to expand our range of services.

6.7 This policy of confidentiality comes into legal force from April 2015.